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Reviews
Love the selection, store is always stocked and clean -but my god, the store policy to greet and ask customers if they need help is intense! Normally I write a review to criticize places for not having good customer service but with Mondou, I'm here commenting because there's TOO much customer service. Every time I go to a Mondou location I feel like every single employee in the store has asked me if I need help by the time I've reached the middle of the store -and despite going every other week, it's like none of the employees recognize me, because they're all on autopilot just repeating their script to every customer. As an introvert and a naturally anxious individual, it's exhausting and I dread going to Mondou as a result.
To management I ask you, please, can you tone down the employee presence a little bit?
Did not go for pets didn't come over, will be going in the future, when my 🐕 dog comes down to stay. …
Great store for everything you need for your pet, we love the free nail clipping services
Friendly service and well stocked store.
The dynamic employees are always available and they make sure to accompany you to help you make good choices for what you're looking for. They're the most friendly pet store staff I've ever known!
Love Mondou- But NOT this location.
Staff are inpolite and have no common sense.
The online booking wasn't working for booking an apt to bath my dog, so I called and was told to come in.
They then put up a fuss bc I didn't book online (which I already explained wasn't working) but finally told me to come back in an hour and I could bath my dog.
waited around their store and then came back in 50 minutes. The bath was empty, and the next scheduled apt wasn't for another 40 minutes. However, they still wouldn't let me bath my dog, bc I hadn't registered online... even though they had just told me I could since it wasn't working. I could see the empty bath ten feet away and assured them it doesnt take me more than 15 minutes to wash my dog. They still refused. ZERO common sense or human dignity. Wasted my entire afternoon and they didnt even apologize.
Location
Hours
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Monday
09:00 AM - 09:00 PM
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Tuesday
09:00 AM - 09:00 PM
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Wednesday
09:00 AM - 09:00 PM
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Thursday
09:00 AM - 09:00 PM
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Friday
09:00 AM - 09:00 PM
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Saturday
09:00 AM - 05:00 PM
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Sunday
09:00 AM - 05:00 PM
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